Refund Policy

Effective Date: [From June 2026]

At JBS Publishers and Distributor, customer satisfaction is important to us. We strive to provide quality books, educational publications, and related educational products. This Refund Policy explains the circumstances under which refunds may be granted and the process for requesting and receiving refunds.

By placing an order through www.jbspublishersfbd.com, customers agree to the terms of this Refund Policy.

1. General Refund Policy

Refunds are considered only in situations where a valid claim has been verified and approved by JBS Publishers and Distributor.

Refund requests are subject to review, verification, and compliance with the conditions outlined in this policy.

Approval of a refund is not automatic and shall depend upon the nature of the request and supporting evidence provided by the customer.

2. Eligible Refund Situations

Refunds may be considered under the following circumstances:

A. Product Not Delivered

A refund may be approved if:

  • The order has not been delivered within a reasonable period;
  • The shipment is confirmed as lost by the courier partner;
  • Delivery cannot be completed due to reasons attributable to our fulfillment process.

Verification with the logistics provider may be required before processing a refund.

B. Wrong Product Delivered

A refund may be considered if:

  • The customer receives a product different from the product ordered;
  • The issue is reported within the specified reporting period;
  • Supporting photographs and order details are provided.

C. Damaged Product Received

A refund may be considered where:

  • The product is significantly damaged during transit;
  • The damage materially affects usability;
  • Photographic evidence is submitted within the required timeframe.

D. Product Unavailable After Order Confirmation

If payment has been successfully received but the ordered product becomes unavailable due to inventory, publishing, procurement, or distribution constraints, the customer may be offered:

  • A replacement product;
  • Store credit (where applicable); or
  • A full refund.

3. Non-Refundable Situations

Refunds shall generally not be granted in the following cases:

  • Change of mind after purchase.
  • Customer ordered the wrong product.
  • Customer no longer requires the product.
  • Academic syllabus changes after purchase.
  • Institution or examination requirement changes.
  • Minor variations in cover design, edition updates, or packaging.
  • Delays caused by courier partners beyond reasonable control.
  • Incorrect address provided by the customer.
  • Failed delivery due to customer unavailability.
  • Products damaged after successful delivery.
  • Products showing signs of use or misuse.
  • Requests made outside the permitted reporting period.
  • Digital content, downloadable material, or electronically delivered products, if applicable, after successful access or delivery.

4. Refund Request Timeline

Customers should report eligible issues as follows:

Damaged Product

Within 48 hours of delivery.

Wrong Product

Within 48 hours of delivery.

Missing Items

Within 48 hours of delivery.

Non-Delivery Issues

Within 15 days from the expected delivery date.

Requests submitted after the applicable reporting period may not be eligible for review.

5. How to Request a Refund

To initiate a refund request, customers should provide:

  • Order Number
  • Customer Name
  • Contact Information
  • Product Details
  • Description of the Issue
  • Supporting Photographs (where applicable)
  • Any additional information requested for verification

Incomplete requests may result in delays or rejection of the claim.

6. Verification Process

All refund requests undergo an internal review process.

The review may include:

  • Order verification
  • Delivery verification
  • Product inspection
  • Courier investigation
  • Customer communication
  • Supporting evidence evaluation

JBS Publishers and Distributor reserves the right to request additional information before making a final decision.

7. Approved Refunds

If a refund request is approved:

  • The refund will be initiated through the original payment method used during purchase whenever possible.
  • Refunds will generally be processed within 7–15 business days after approval.
  • Actual credit timelines may vary depending upon banking systems, card issuers, UPI networks, payment gateways, and financial institutions.

Customers may receive confirmation once the refund has been initiated.

8. Partial Refunds

In certain situations, a partial refund may be issued, including but not limited to:

  • Orders involving multiple products where only some items qualify for refund.
  • Situations where only a portion of the order is affected.
  • Other circumstances deemed appropriate after review.

The amount of any partial refund shall be determined by JBS Publishers and Distributor based on the specific facts of the case.

9. Cancellation Before Shipment

Customers may request order cancellation before the order has been dispatched.

If cancellation is approved before shipment:

  • A full refund may be issued.
  • Any non-recoverable payment processing charges imposed by third-party service providers may be deducted where legally permissible.

Cancellation requests received after dispatch may not be eligible for cancellation and may instead be processed under the Return Policy, if applicable.

10. Cancellation by JBS Publishers and Distributor

We reserve the right to cancel an order in circumstances including:

  • Product unavailability.
  • Pricing errors.
  • Technical errors.
  • Suspected fraudulent activity.
  • Regulatory restrictions.
  • Force majeure situations.

In such cases, any amount successfully received for the cancelled order shall be refunded to the customer.

11. Payment Gateway and Banking Delays

Once a refund has been initiated, processing time may vary depending on:

  • Bank procedures
  • Credit card issuers
  • Debit card issuers
  • UPI service providers
  • Payment gateway networks

JBS Publishers and Distributor shall not be responsible for delays occurring after the refund has been successfully initiated through the payment processing system.

12. Fraud Prevention

Refund requests suspected to involve:

  • Misrepresentation
  • Abuse of policy
  • False claims
  • Fraudulent activity

may be rejected after investigation.

Appropriate action may be taken where necessary to protect the interests of the business and legitimate customers.

13. Limitation of Liability

The maximum liability of JBS Publishers and Distributor shall not exceed the amount actually paid by the customer for the relevant product.

We shall not be liable for:

  • Indirect losses
  • Consequential losses
  • Academic outcomes
  • Business losses
  • Opportunity losses
  • Delays caused by third parties

14. Policy Changes

JBS Publishers and Distributor reserves the right to amend, modify, or update this Refund Policy at any time without prior notice.

Any updates shall become effective upon publication on the website.

Customers are encouraged to review this page periodically.

15. Contact Us

For refund-related queries or assistance, please contact:

JBS Publishers and Distributor
Proprietor: Mrs. Usha Goyal
Website: www.jbspublishersfbd.com

For support, customers should use the official contact information provided on the website’s Contact Us page.