Shipping & Return Policy

Shipping & Return Policy

Effective Date: [From June 2026]

At JBS Publishers and Distributor, we are committed to delivering educational books, publications, and related products to our customers in a timely and efficient manner. This Shipping & Return Policy explains our shipping procedures, delivery timelines, and return conditions.

By placing an order on www.jbspublishersfbd.com, you agree to the terms outlined below.

1. Shipping Coverage

JBS Publishers and Distributor currently ships products across India through reliable courier, logistics, and postal service partners.

Shipping availability may vary depending on the customer’s location, serviceability of the delivery address, and logistics partner coverage.

2. Order Processing

Orders are processed after:

  • Successful payment confirmation.
  • Verification of product availability.
  • Completion of internal order review procedures.

Orders are generally processed within 1–3 business days after confirmation.

Business days exclude:

  • Sundays
  • National holidays
  • Government-declared holidays
  • Unforeseen operational closures

During periods of high demand, promotional campaigns, examinations seasons, publisher delays, or unforeseen circumstances, processing times may be extended.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before order confirmation.

Shipping fees may vary depending on:

  • Delivery location
  • Weight and dimensions of the package
  • Courier service selected
  • Promotional offers

Any applicable shipping charges will be clearly communicated before payment is completed.

4. Estimated Delivery Time

Delivery timelines vary depending on destination and logistics partner operations.

Typical delivery timelines are:

  • Metro Cities: 3–7 business days
  • Non-Metro Cities: 5–10 business days
  • Remote Locations: 7–15 business days

These timelines are estimates only and are not guaranteed delivery commitments.

5. Delivery Delays

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Government restrictions
  • Courier network issues
  • Regional service interruptions
  • Incorrect customer information

JBS Publishers and Distributor shall not be held liable for delays caused by third-party logistics providers or force majeure events.

6. Customer Responsibility

Customers are responsible for providing:

  • Accurate shipping address
  • Correct contact information
  • Valid mobile number
  • Complete delivery details

Any delay, failed delivery, or additional shipping cost arising from incorrect information provided by the customer shall be the customer’s responsibility.

7. Shipment Tracking

Where tracking services are available, customers may receive shipment tracking details through email, SMS, WhatsApp, or other communication methods.

Tracking updates are subject to courier partner systems and availability.

8. Delivery Confirmation

An order shall be considered delivered when:

  • Successfully handed over to the customer;
  • Accepted by a person at the delivery address; or
  • Marked as delivered by the courier service provider.

Customers are advised to inspect packages upon delivery.

9. Damaged Packages

If a package appears visibly damaged at the time of delivery, customers should:

  • Refuse acceptance if appropriate;
  • Take photographs of the package;
  • Notify us immediately after receipt.

Claims regarding transit damage should be reported within 48 hours of delivery.

Failure to report within the specified period may affect claim eligibility.

10. Return Eligibility

Due to the nature of books, publications, printed educational materials, and academic resources, returns are accepted only under specific circumstances.

Returns may be considered if:

  • The wrong product was delivered.
  • The product received is materially different from the ordered product.
  • The product arrives significantly damaged due to transit.
  • The product contains manufacturing defects.

All return requests are subject to verification and approval.

11. Non-Returnable Items

The following products are generally not eligible for return:

  • Correctly delivered books.
  • Educational publications ordered as requested.
  • Special-order products.
  • Customized or institution-specific materials.
  • Used products.
  • Products damaged after delivery.
  • Products without original packaging.
  • Products returned without prior approval.

Returns based solely on personal preference, change of mind, academic requirement changes, or purchasing errors are not eligible.

12. Return Request Procedure

To initiate a return request, customers should contact us with:

  • Order number
  • Customer name
  • Product details
  • Reason for return
  • Photographs (if applicable)

Our team will review the request and provide further instructions if the return is approved.

Unauthorized returns may not be accepted.

13. Return Approval Process

Each return request is reviewed individually.

Approval may depend upon:

  • Verification of the reported issue
  • Product condition
  • Supporting evidence
  • Compliance with return policy requirements

JBS Publishers and Distributor reserves the right to accept or reject return requests based on policy compliance.

14. Return Shipping

If a return is approved due to:

  • Wrong product delivery
  • Manufacturing defect
  • Verified shipping damage

the return shipping cost may be borne by JBS Publishers and Distributor.

In all other approved cases, return shipping expenses may be borne by the customer.

15. Replacement Policy

Where applicable and subject to stock availability, we may offer:

  • Product replacement
  • Exchange for the correct item

Replacement requests are processed after successful inspection and verification of the returned product.

16. Limitation of Liability

Our liability is limited to the value of the purchased product.

JBS Publishers and Distributor shall not be responsible for:

  • Indirect losses
  • Consequential damages
  • Academic outcomes
  • Delayed deliveries caused by third parties
  • Customer errors during ordering

17. Policy Updates

We reserve the right to modify, update, or revise this Shipping & Return Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this policy periodically.

18. Contact Us

For shipping-related inquiries, return requests, or order assistance, customers may contact:

JBS Publishers and Distributor
Proprietor: Mrs. Usha Goyal
Website: www.jbspublishersfbd.com

Customers should use the official contact details available on the website’s Contact Us page for support and communication.